Cookies Policy

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Conditions of Reservation


Through our on-line booking service, you are contracting a tourist accommodation reservation, a service subject to the following conditions:


These General Conditions establish, together with the other terms and conditions, the legal framework that will regulate the contracting of services consisting of the provision of hotel accommodation services, made through the website This website belongs to the Entities:


HOTEL AMIC HORIZONTE S.A. legally constituted company, with registered office at C/ VISTA ALEGRE, 1 07015 PALMA DE MALLORCA, BALEARIC ISLANDS, with VAT number A07962079 and registered in the Commercial Register of the BALEARIC ISLANDS, Volume 1905, Folio 44, Page 5284, Section 8.


GALA TRIANON S.A. legally constituted company, with registered office at C/ VISTA ALEGRE, 1 07015 PALMA DE MALLORCA, BALEARIC ISLANDS, with CIF number A07172414 and registered in the Commercial Register of the BALEARIC ISLANDS, Volume 1905, Folio 44, Page 5284, Section 8.


C'AN PASTILLA, S.A. legally constituted company, with registered office at C/ XABEC, 2 Y 4 07610 PALMA DE MALLORCA, BALEARIC ISLANDS, with CIF number A07169345 and registered in the Mercantile Register of the BALEARIC ISLANDS in Volume 1905, Folio 44, Page 5284, Section 8.


The purpose of these contracting conditions is to regulate the contractual terms for the contracting/reservation of the services offered by the company through the web, and the corresponding economic consideration and/or payment to be made by the Client to the Company.


The company makes available to the recipient, before initiating the contracting procedure and by means of techniques appropriate to the means of communication used, in a permanent, easy and free way, clear, understandable and unequivocal information on the following points:

a. The different steps to be followed to accept the present general contracting conditions.


b. Electronic file of the present general contracting conditions, being accessible at all times.


c. The company makes technical means available to the customer to identify and correct errors.


d. The language in which the present general contracting conditions are formalized is Spanish.


e. Prior to the beginning of the contracting procedure, the company makes the general conditions available to the client so that they can be stored and reproduced by the client.


f. Likewise, the on-line contracting of the services offered by the company through this website will be subject to the provisions of the legal note and/or legal notice of the website.


g. These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce; Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in development of article 5. 3 of Law 7/1998; Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws; Royal Legislative Decree 1/2007 of November 16 and Law 18/2012 of July 19, Tourism of the Balearic Islands and as many legal provisions are applicable.


h. For the sale of any of the hotel accommodation services provided by our company through its website, implies the acceptance as a client, without reservations of any kind, of each and every one of the General Conditions of Contract, of the General Conditions of use of the page, as well as, where appropriate, of the Special Conditions that, where appropriate, may be applicable.


i. The company informs that the procedures to contract the services offered are those described in these general conditions, as well as those other specific ones that are indicated on the Web during navigation, so that the customer declares to know and accept these procedures as necessary to access the hotel accommodation services offered.


j. All the information provided during the contracting process will be stored by the company. Any modification or correction of the data provided by the clients during the navigation must be made according to the indications included in the web page.


k. By submitting the data, the customer expressly consents to the processing of his/her personal data for the purpose of contracting/booking the hotel accommodation offered.


l. The client contracts the hotel accommodation services of the company, and the company accepts the assignment to provide the services selected on the website, according to the conditions of this contract regarding price, general and particular conditions of the service and / or services selected.


m. The Seller reserves the right to unilaterally modify these Conditions, without affecting the services or promotions that were contracted prior to the modification.



The Seller of the services contracted by the client and/or user is AMIC HOTELS (HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A,) a hotel company that provides hotel accommodation services.


The website is registered in the name of HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A,. The trademark is duly registered in the name of the entity.




1. The purpose of the present contracting conditions is to establish the conditions for the sale and/or reservation of the services to be contracted through the website The conditions regulate the contractual relationship of sale/reservation of hotel accommodation generated between the Seller and the Buyer at the moment in which the latter accepts the corresponding box during the online purchase process. The characteristics of the contracted services are reflected in the corresponding pages of this website, as well as the particularities of each operation that can be carried out in this environment, always in Spanish language.


2. The contracting of any of the services and/or products by the buyer through the page, entails the acceptance and subjection to the present General Conditions of sale in its totality.


3. The company, provides through the website reservation services and / or sale of hotel accommodation, always offered by HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A,. This reservation and/or sale of hotel accommodation shall be governed by the Terms and Conditions of Contract contained herein and by the Special Conditions that may apply to each of the products and services offered.


4. The prices applicable to the products and/or services contracted are those indicated on the website on the date of the reservation and/or contracting. The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer.


5. All technical means and requirements needed to access the page, the website and the services and/or products offered therein shall be for the exclusive account of the User, as well as any expenses or taxes to which the provision of such services may give rise.


6. Once accessed, and in order to proceed to the use of the different services, the User must follow all the indications and instructions contained in the Web, filling in the Particular Conditions and other forms established for each service, which will imply the reading and acceptance of all the General Contracting Conditions, as well as, if applicable, the Particular Conditions that may be applicable.



If you are under 18 years old, you cannot make any reservation with To contract any reservation of HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A,. you must be of legal age.


The contracting of the services must be done through the specific selection of the type of accommodation desired, by means of the purchase and/or reservation selection tools that are installed on the web page.


Once selected and verified the purchase and/or reservation request, you will have proceeded to the express full acceptance of each and every one of the general conditions, as shown on the company's website and implies the contracting of the requested services.


From the moment of acceptance, the user acquires the condition of Client of the company described in these General Conditions. Any of the services, products and/or reservations subsequently offered by the company must be the object of a new contract.


The user/client is recommended to read these General Conditions more carefully, and to print on paper or save the document in electronic format.


The user, in order to contract the services offered on the website and/or access certain services, must register his personal data, including his email address. When you register your data on our server, or make your contracting, your personal and professional data, address and those relating to your chosen payment method, are incorporated into our database, being used exclusively to process the registration of the contracted service, during the selected period and send information about offers and information that may be of interest during the contracted period. At any time you can modify your customer registration data (address, contact telephone number, email address, etc.).


You are informed that in accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:


1. The user, to initiate the hiring of any accommodation service in must select any of the room accommodation services shown on the page proceeding to its reservation by selecting the check-in and check-out dates. The user can visualize and control the selected accommodation. The selected product, booking dates and price will be shown.


After the selection of the accommodation and the check-in and check-out dates, the user must conclude the reservation and/or purchase procedure. In this step, the user will have to implement his data and proceed to select the payment and/or reservation system supported. In the case of payment and/or reservation by credit card, the user must enter his/her credit or debit card details and accept the general conditions of the contract and/or reservation. You will be shown the conditions of the reservation you have selected and its price.


VAT is included in the price.


The user can apply the discounts available. At this point the user can make the payment and/or confirm the reservation.


2. To make the reservation and / or payment the user must have implemented all the selected data and accept general conditions of contract. To do this you must implement a form with the data requested. Those data that are essential to proceed with the purchase will be marked with an asterisk.


The user can request, by ticking the corresponding box, to receive newsletters and offers from HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A,.


3. The form of payment/reservation accepted by the seller is: Visa Master Card


4. For HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A,. the security of its clients is fundamental [...]. Therefore, in order to protect the transmission of confidential information, the Web server of has a data encryption protocol using algorithms of up to 128 bits, through a Security Certificate SSL (Secure Sockets Layer). SSL encryption technology protects financial transactions and the flow of data (name, address, credit card number, etc.), allowing transactions to be carried out securely.

For payment with Visa and Mastercard credit cards, the customer must have activated the payment through CES (Secure Electronic Commerce). The communication between the customer and the payment entity will also be carried out through a secure server with SSL encryption. The customer's credit card details will be absolutely confidential (neither HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A, nor third parties will have access to them).


5. Finally, the user must confirm the contract and/or reservation.


SERVICE/PRODUCT. The accommodation offered for sale on the website has a description as accurate as possible on the characteristics of hotel accommodation object of recruitment and / or reservation. Being applicable to the hotel accommodation offered, the particular conditions contained in the annex.


PRICE AND AVAILABILITY OF SERVICES. The prices applicable to each of the hotel accommodation services offered will be those published on the website, indicated below each accommodation according to the selected date. Prices are shown in Euros.


Once the hotel accommodation service to be booked and/or contracted has been selected before the buyer accepts the operation, the prices of each of the selected and/or contracted services and/or expenses that will be applicable to the operation and the promotions and/or discounts that, if applicable, may be applicable are clearly specified.


The Seller reserves the right to modify its prices at any time. In case of modification of the sale and/or reservation price, the products and/or services shall be invoiced according to the price in force during the registration of the contract and/or reservation.


Any payment made to the Seller shall entail the issuance of an invoice in the name of the user and/or customer. For any information about the contracted service, the user will have the Seller's customer service telephone number which is 971400661 or via e-mail to the e-mail address:


Hotel Amic Horizonte:

Hotel Amic Colon:

Hotel Amic Can Pastilla:

Hotel Amic Gala:

Hotel Amic Miraflores:


VALIDITY OF THE OFFER. The offers on the website and/or the services offered on the website will be available until any modification related to the offer and/or the service, which will be pre-notified one week in advance.



HOTEL HORIZONTE, S.A, GALA TRIANON, S.A, and CAN PASTILLA S.A, offers the possibility to book different tourist packages through the booking engine. During the booking process you will be able to see the specific cancellation conditions of each hotel, service or package before confirming the reservation.


WITHDRAWAL According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Data Protection

For the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, R.G.P.D), on the protection of individuals with regard to the processing of personal data and free movement of such data, you are informed that the personal data collected on this website will be incorporated into files for which the owner is responsible and will be processed for the use of administration tools, process your requests, address your suggestions or complaints, as well as to improve the quality of the website and our services. In general, it is reported that the fields of the web forms marked as mandatory, must necessarily be completed for the proper processing of your requests.


The interested parties may exercise their rights of access, rectification and cancellation of their personal information, as well as their right to oppose its processing, by writing to our address or to the aforementioned email address, accompanied by a copy of their ID card or passport.


The length of time we keep the information we collect about you depends on the purpose for which it is processed. All those affected by our data processing may, in case of disagreement, file a complaint with the A.E.P.D.



Users agree to use this website in a lawful manner, in accordance with the provisions of these conditions and in a manner that does not cause damage to the rights or interests of the owner or third parties. It is expressly forbidden to use the data published on the web to carry out activities that are illicit, illegal or contrary to good faith and public order, or to send unsolicited mass mailings (spam).


This Web is provided “as is” and its use is at the User's own risk, so that neither the owner, nor its administrators, employees, suppliers or partners will be liable for damages of any nature, direct or otherwise, arising from the use of the Web, expressly excluding the owner, to the full extent provided by law, any warranties, whether express or implied. The owner does not guarantee the availability and accessibility of the Web, although it will make every reasonable effort in this regard. Occasionally, interruptions may occur for the time necessary to carry out the corresponding maintenance operations.


The owner is not responsible for possible damages derived from interferences, interruptions, computer viruses, telephone breakdowns or telephone disconnections caused by causes beyond the control of the aforementioned entity; delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing center, telephone lines, in the Internet system or in other electrical systems; nor for any other alteration that may occur in the Software or Hardware of the Users.


Nor does it guarantee the absence of viruses, malware, Trojans or other elements that may cause alterations in the computer system, documents or files of the User, excluding any liability for damages of any kind caused to the User for this reason. Similarly, the owner shall not be liable for damages caused by third parties through unlawful interference beyond its control. Nor shall be liable for damages caused by the use or misuse of the contents of the Web, nor for the consequences that may arise from errors, defects or omissions in the content provided by third parties and that may appear on this page. The owner assumes no obligation or liability whatsoever for those services not provided directly.


In no event shall the owner assume any responsibility for the contents of the links belonging to an outside website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and legality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.


In the event that a clause of these conditions of use is declared null and void, it will only affect that provision or that part that has been so declared, the conditions subsisting in all other respects and such provision, or the affected part, being deemed not to be in force. Access to and use of the Web necessarily implies that each and every one of these conditions are expressly accepted by you.



Without prejudice to the contents on which third parties hold intellectual rights, the intellectual property rights of the Web, the domain name, its source code, design and navigation structure and elements contained therein (including, but not limited to, images, sound, audio, video, software, or texts; trademarks or logos, color combinations, structure and design, etc.) are owned by the owner, who has the exclusive rights to exploit them in any form, and especially the rights of reproduction, distribution, public communication and transformation, as provided by the current Law. ) are owned by the owner, who has the exclusive rights to exploit them in any way, and especially the rights of reproduction, distribution, public communication and transformation, in accordance with the provisions of the Intellectual Property Law in force.


The reproduction, distribution and public communication, including its modality of making available, of all or part of the contents of this web page in any support and by any technical means, without the authorization of the owner or, if applicable, of the third parties that hold the intellectual property rights or copyright on the affected contents, are expressly prohibited. Notwithstanding the foregoing, the user of the website may view the elements of this website and even print, copy and store them on the hard drive of your computer or any other hardware provided it is solely and exclusively for personal and private use. Those entities or persons who, with the prior authorization of the owner of this website, intend to establish a link to it, must ensure that only allows access to this page or service but does not reproduce its contents and services.



This website shall be governed by Spanish law to the exclusion of its conflict of law rules. Without prejudice to the rights recognized to consumers in matters of jurisdictional competence by the Royal Legislative Decree 1/2007, of November 16, 2007, any dispute that may arise from the use of the Web or the services linked to it shall be subject to the jurisdiction and competence of the Courts and Tribunals according to the domicile of the owner of this Web, expressly waiving the users to their own jurisdiction if they have it.


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