Cookies Policy

The cookies we use are anonymous and do not allow us by themselves to identify a specific user. We use technical cookies necessary to establish the connection to the web and provide the services requested by our users. We also use cookies and treat data generated by navigation to perform statistics and analyze web activity in order to improve its content and adjust it to the preferences of our visitors. If you use our website without disabling cookies in your browser, you consent to the installation of cookies. You can find more information about the cookies we use, as well as how to disable them in our policy on the use of cookies available on the home page.


Conditions of Reservation

1. Reservations with Card as Guarantee (Flexible Rates)

 

The hotel reserves the right to verify the validity of the credit card. If the card is found to be invalid, you will be asked—via phone or email—to provide a new one within 24 hours. If the new card is also invalid, the reservation will be cancelled.

Cancellations can be made free of charge if done before the deadline specified in the cancellation policy. Cancellations must be made via email to hotelhorizonte@amic-hotels.com, always including the reservation number.

Cancellations made after the free cancellation period will incur the charges established for each rate.

All reservations are guaranteed until 11:59 PM on the day of arrival. In the event of no-show at the hotel before this time, without prior notice, the full stay will be charged, and the reservation will be cancelled.

In the case of early departure after check-in, no refunds will be given.

 

2. Non-Refundable Rate Reservations

 

The "Non-Refundable" rate does not allow for any refunds under any circumstances. The total amount of the reservation will be charged at the time of confirmation, regardless of the check-in date.

Cancellation insurance is included for all Non-Refundable bookings. You may consult the terms or contact Flexmyroom@arag.com.

All reservations are guaranteed until 11:59 PM on the day of arrival. In the event of no-show at the hotel before this time, without prior notice, the full stay will be charged, and the reservation will be cancelled.

In case of early departure, 100% of the stay will be charged.

If Amic Hotels cancels the reservation due to force majeure—defined as circumstances beyond the control of the invoking party, abnormal and unforeseeable, whose consequences could not have been avoided despite due diligence—the reservation will be cancelled without the user or client being entitled to any claim or compensation. This situation will be communicated, if possible, via the same channel used to confirm the reservation.

 

3. Semi-Flexible Rate Reservations

 

The "Semi-Flexible" rate requires a prepayment of a percentage of the reservation, as specified in the rate conditions.

All reservations are guaranteed until 11:59 PM on the day of arrival. In the event of no-show at the hotel before this time, without prior notice, the full stay will be charged, and the reservation will be cancelled.

In case of early departure, 100% of the stay will be charged.

 

Data Protection

For the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, R.G.P.D), on the protection of individuals with regard to the processing of personal data and free movement of such data, you are informed that the personal data collected on this website will be incorporated into files for which the owner is responsible and will be processed for the use of administration tools, process your requests, address your suggestions or complaints, as well as to improve the quality of the website and our services. In general, it is reported that the fields of the web forms marked as mandatory, must necessarily be completed for the proper processing of your requests.

 

The interested parties may exercise their rights of access, rectification and cancellation of their personal information, as well as their right to oppose its processing, by writing to our address or to the aforementioned email address, accompanied by a copy of their ID card or passport.

 

The length of time we keep the information we collect about you depends on the purpose for which it is processed. All those affected by our data processing may, in case of disagreement, file a complaint with the A.E.P.D.

 

TRANSFER OF DATA TO THIRD PARTIES

 

By contracting our services you are authorizing us to transfer your personal data to the company FLEXMYROOM INSURETECH, S.L., domiciled in Benidorm (03503 – Alicante), Calle Gambo, 6-2º-F, and with CIF number B42687616, with the sole purpose of protecting your reservation enjoying the services and insurance products offered. Only the data strictly necessary for the activation of the insurance (name and surname, identity number, postal address and contact information) will be transferred, in our common interest. This entity will cancel your personal data when the service has ended and the legally established deadlines have been met. You can exercise your rights of access, rectification, deletion, limitation of treatment, data portability, and opposition to treatment and not be subject to automated decisions at the email address datos@flexmyroom.com

TERMS AND CONDITIONS OF USE

Users agree to use this website in a lawful manner, in accordance with the provisions of these conditions and in a manner that does not cause damage to the rights or interests of the owner or third parties. It is expressly forbidden to use the data published on the web to carry out activities that are illicit, illegal or contrary to good faith and public order, or to send unsolicited mass mailings (spam).

 

This Web is provided “as is” and its use is at the User's own risk, so that neither the owner, nor its administrators, employees, suppliers or partners will be liable for damages of any nature, direct or otherwise, arising from the use of the Web, expressly excluding the owner, to the full extent provided by law, any warranties, whether express or implied. The owner does not guarantee the availability and accessibility of the Web, although it will make every reasonable effort in this regard. Occasionally, interruptions may occur for the time necessary to carry out the corresponding maintenance operations.

 

The owner is not responsible for possible damages derived from interferences, interruptions, computer viruses, telephone breakdowns or telephone disconnections caused by causes beyond the control of the aforementioned entity; delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing center, telephone lines, in the Internet system or in other electrical systems; nor for any other alteration that may occur in the Software or Hardware of the Users.

 

Nor does it guarantee the absence of viruses, malware, Trojans or other elements that may cause alterations in the computer system, documents or files of the User, excluding any liability for damages of any kind caused to the User for this reason. Similarly, the owner shall not be liable for damages caused by third parties through unlawful interference beyond its control. Nor shall be liable for damages caused by the use or misuse of the contents of the Web, nor for the consequences that may arise from errors, defects or omissions in the content provided by third parties and that may appear on this page. The owner assumes no obligation or liability whatsoever for those services not provided directly.

 

In no event shall the owner assume any responsibility for the contents of the links belonging to an outside website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and legality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.

 

In the event that a clause of these conditions of use is declared null and void, it will only affect that provision or that part that has been so declared, the conditions subsisting in all other respects and such provision, or the affected part, being deemed not to be in force. Access to and use of the Web necessarily implies that each and every one of these conditions are expressly accepted by you.

 

INTELLECTUAL PROPERTY AND COPYRIGHT

Without prejudice to the contents on which third parties hold intellectual rights, the intellectual property rights of the Web, the domain name, its source code, design and navigation structure and elements contained therein (including, but not limited to, images, sound, audio, video, software, or texts; trademarks or logos, color combinations, structure and design, etc.) are owned by the owner, who has the exclusive rights to exploit them in any form, and especially the rights of reproduction, distribution, public communication and transformation, as provided by the current Law. ) are owned by the owner, who has the exclusive rights to exploit them in any way, and especially the rights of reproduction, distribution, public communication and transformation, in accordance with the provisions of the Intellectual Property Law in force.

 

The reproduction, distribution and public communication, including its modality of making available, of all or part of the contents of this web page in any support and by any technical means, without the authorization of the owner or, if applicable, of the third parties that hold the intellectual property rights or copyright on the affected contents, are expressly prohibited. Notwithstanding the foregoing, the user of the website may view the elements of this website and even print, copy and store them on the hard drive of your computer or any other hardware provided it is solely and exclusively for personal and private use. Those entities or persons who, with the prior authorization of the owner of this website, intend to establish a link to it, must ensure that only allows access to this page or service but does not reproduce its contents and services.

 

JURISDICTION AND APPLICABLE LAW

This website shall be governed by Spanish law to the exclusion of its conflict of law rules. Without prejudice to the rights recognized to consumers in matters of jurisdictional competence by the Royal Legislative Decree 1/2007, of November 16, 2007, any dispute that may arise from the use of the Web or the services linked to it shall be subject to the jurisdiction and competence of the Courts and Tribunals according to the domicile of the owner of this Web, expressly waiving the users to their own jurisdiction if they have it.

  

Second Layer Clauses